ITSM Portal Suite

User-friendliness, intuitiveness, and flexibility are your top priority when it comes to acceptance of IT solutions? Expand your SCSM platform with modern portal solutions with our ITSM Portal Suite – for end users and analysts.

Our ITSM Portal Suite contains two web-based portals for the System Center Service Manager.

 

End-user Portal

The end-user portal enables users to trigger new orders and report errors through the SCSM service catalog. All tickets created this way can be easily monitored and customized as required. The end-user portal fully replaces the SCSM Standard Portal and is the main interface between IT consumers and the IT department.

Analyst Portal

Routine work can be performed with the Analyst Portal: Manage incidents, create changes, or accept and process orders from users. This significantly improves your IT department’s performance, while the web-based portal substantially optimizes flexibility.

Support and Service Agreement

Safeguard your investments with a support and service agreement. Not only do you acquire the professional support of our Service Operations Team, you also receive continuous product updates and access to new functions.

Our products can assist you in these areas

 

  • Web-based end-user portal
  • Web-based analyst portal
  • New activity types for greater flexibility
  • Enhanced user-friendliness for end users and analysts

Key Features

 

  • Customizable design
  • Dependent questions in request offerings
  • Checklist activities
  • Form addition activities
  • Expanded request offerings
  • Knowledge base explorer
  • Portal announcements
  • Satisfaction surveys
  • Easy and intuitive use
  • Based on HTML5 and CSS3
  • Optimized for WAN connections

Your Contact

Glenn Mattys

Solution Architect

Are you interested in our ITSM Portal Suite? Then we look forward to hearing from you.

Related Resources

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