Service Management

Improve the long-term satisfaction of your IT consumers with our IT services: Our efficient service management solutions provide you with optimum transparency and control, helping you to achieve these ambitious goals.

itnetX is our partner in the service management space for several years now. They have accompanied us in the development of our ITSM platform and thus made a significant contribution to improving the quality of our IT services in the long term.
- Jonas Reusser, Head of Global IT, Meyer Burger

The modern workplace should be designed to be as attractive as possible for IT consumers by, among other things, adapting procedures from private usage. At the same time, IT departments must maintain control of the services offered. Your advantage: itnetX designs and realizes one-stop service management solutions for your business, which offer customers flexible options to procure IT services that are provided automatically in the background. In addition, structured change and release management processes ensure that IT departments can efficiently implement changes to services while minimizing risk.

We can assist you in these areas

 

  • Service catalog development
  • Self-service portal for IT consumers
  • Incident and problem management
  • Service request fulfillment
  • Change and release management
  • Service level management
  • Reporting and dashboarding
  • IT process automation

We use these solutions

 

  • Provance ITSM
  • System Center Service Manager
  • itnetX Analyst Portal
  • itnetX Enduser Portal
  • Azure Automation
  • Service Management Automation (SMA)

Your benefits at a glance

 

  • Full transparency of IT services
  • Long-term increase of services quality
  • Increased IT consumer satisfaction
  • Reduced processing time for orders
  • Transparent provision of services

Why choose itnetX?

 

  • Extensive experience in service management
  • Focus on proven technologies and frameworks
  • Assistance with migrating your existing solution
  • Support- and Managed Services
  • Access to Microsoft Premier Support

Your Contact

Dimitri Clement

Service Reliability Manager

Are you interested in our service management solutions? Then we look forward to hearing from you.

Related Resources

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