Technology Support

 

itnetX Technology Support supports customers in their daily operations with information and assistance on technical questions and problems within our specialist area. Our specialists are the network and the double bottom – important safeguards that ensure greater operational reliability in an age of increasing IT complexity.

The increasing complexity of IT landscapes places new demands on operators. More and more different applications must be operated and orchestrated on different platforms. Also, particularly challenging is the ever faster increasing release cadence of cloud service providers and classic software providers. The additional costs for operation are at the expense of internal IT and productivity. The solution: itnetX Technology Support. Our specialists accompany you in the background, support you with important questions and intervene in emergencies.

We can assist you in these areas

 

  • Support from our department in case of questions
  • Support with products and technologies used
  • Active support for critical problems
  • Taking over coordination between involved parties in case of questions and incidents

We use these solutions

 

  • All products and technologies covered by itnetX

Your benefits at a glance

 

  • Access to a qualified Service Operations Team
  • More security for important decisions
  • Active reinsurance
  • Technical support in case of problems
  • Optional 7/24 support coverage through Microsoft Premier Services

Why choose itnetX?

 

  • Focus on proven technologies and frameworks
  • Support services including access to Microsoft Premier Support
  • Managed services for one-stop operation of your solution

Your Contact

Dimitri Clement

Service Reliability Manager

Are you interested in our technology support services? Then we look forward to hearing from you.

Related Resources

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